Shipping, returns, terms & privacy

Shipping and pickup

• Everything is handmade to order, so every purchase is a pre-order: we start making your pieces once you have paid. Most take about 5 days to make, not counting shipping. Orders of 25 or more pieces take 5 extra days for every full 25 pieces, and some products have their own timing, shown on the product page. Online orders go up to 25 pieces of one product; for more, please request a quote.
• We ship within the US for a flat $8, free on orders of $50 or more. Delivery usually takes about 5 days after shipping, and we email you tracking when it ships.
• Local pickup is free in Round Rock, TX (north Austin area). We confirm every pickup order personally and share the exact pickup address with you directly, then email you when your order is ready.
• Tell us your function date at checkout and we'll plan around it, or contact you early if it's at risk. Need it sooner? Message us on WhatsApp before you order.
• Please double-check your address. If a package is returned because of a wrong address, we'll contact you about re-shipping at cost.

Names, dates and personalization

• We make personalized pieces exactly as you type them, so please check spelling, spacing and dates before you order.
• For large orders and custom designs we may send a photo or design preview for your OK before we start.
• Handmade means small differences. Resin swirls, wood grain and hand-painted details vary from piece to piece, and colors can look a little different on screen.

Returns, changes and cancellations

• Personalized and made-to-order pieces can't be returned unless they arrive damaged or different from what you ordered.
• If something arrives damaged, send a photo within 3 days of delivery and we'll remake or refund it.
• You can change or cancel an order within 24 hours of placing it, as long as we haven't started making it.
• If we can't make something in time for your date, we'll tell you right away and offer a refund or a new date.

Custom orders and quotes

• We reply to custom requests within one business day with ideas and a price.
• A 50% deposit confirms your spot and starts your order; the balance is due before delivery or pickup.
• Quotes are valid for 14 days. Big or last-minute festival orders can fill up, so earlier is safer.

Workshops and party bookings

• A deposit holds your date. Tell us the number of guests and their ages when you book.
• You can reschedule once with at least 7 days' notice. Cancellations inside 7 days may forfeit the deposit.
• An adult must supervise children at all times.

Product care and safety

• Resin and wood pieces are decorative. Unless a product says otherwise, they are not food-safe, so don't serve food directly on them.
• Keep resin away from direct heat and long, strong sunlight. Wipe with a soft damp cloth; no dishwasher.
• Use a real diya or candle only with a proper holder, on a stable surface, and never leave a flame unattended.
• Paint kits and small pieces can be a choking hazard. They are not for children under 3.

Terms of service

• By placing an order or booking with Paddu Custom Creations you agree to these terms and to the shipping, returns and personalization policies above.
• Your order is accepted when we confirm it by email. We may decline or cancel an order, for example if a date can't be met, and if we do we will refund anything you have paid for it.
• Prices are in US dollars and may change before you order. Sales tax is added where it applies. Bulk discounts are applied automatically at the quantities shown on the product page.
• Every piece is handmade, so small variations in color, texture and finish are normal and are not defects.
• You are responsible for the spelling, dates and details you give us for personalized pieces. We make them exactly as written.
• All designs, photos and text on this site belong to Paddu Custom Creations. Please don't copy or resell them without asking us first.
• Our products are decorative and are used at your own risk. Please follow the care and safety notes above. To the extent the law allows, our liability for any order is limited to the amount you paid for it.
• These terms are governed by the laws of the State of Texas. If you have a problem, please contact us first at padducustomcreations@gmail.com and we will do our best to put it right.

Privacy

We use your name, contact details and address only to make and deliver your order and to answer your questions. Payments are handled by Stripe; we never see or store your card number. We don't sell your information. Email padducustomcreations@gmail.com to have your details deleted.

Contact

Paddu Custom Creations, Round Rock, Texas. Email padducustomcreations@gmail.com or WhatsApp (720) 421-9161.